SKY-CRM SupportHub

End-to-End Service Excellence
Manage Contracts, Calls, and Technicians with Precision
Ensure Uptime, Build Lasting Customer Trust

Service beyond Expectations —

Delivering a Smarter Customer Experience, Every Single Time.

Service CRM

Service CRM is an after-sales service ticketing system that goes beyond basic ticketing. It handles post-sales activities such as site studies, implementation, and commissioning. Key features include:

  • Warranty support with Service Level Agreement (SLA) attribute definitions
  • Installation reports and warranty details linked to sales orders
  • Product or service ticket classification
  • Resource skill set definitions
  • Resource allocation based on skill sets
  • Daily Call Report by service engineers for in-house or field service activities
  • Preventive maintenance scheduling, reminders, and completion reports
  • Post-warranty AMC contract definitions
  • Spare consumption tracking for each AMC contract or sales order

Reports and analytics

  • Product population under warranty or AMC
  • Downtime and response time reports
  • Spare consumption reports
  • Field service performance reports
service CRM software

Feature Highlights of Skysoft’s Service CRM Software

Contract & Warranty Management

  • Maintain customer-wise Maintenance, Warranty, and Labour contracts.
  • Track renewal, extensions, and even foreclosure of contracts.
  • Define SLA levels with response time, resolution time, and support type (e.g., 24×7, extended hours).
  • Supports Preventive Maintenance Schedules linked to contract type.
  • Auto-reminders for contract expiry and SLA breach alerts to ensure proactive service delivery.

Service Call Registration & Technician Monitoring

  • Register and track break-fix calls, PM calls, and urgent requests.
  • Ability to assign service calls based on location, priority, and technician skill level.
  • Monitor technician activity, get real-time updates, and manage field approvals.
  • Capture customer feedback, parts requests, and generate call reports.
  • Option to define technician and their multiple skill and levels of the skills.

Equipment & Spare Inventory Management

  • Track each machine by serial number, location, brand, and model.
  • View warranty or AMC status, expiry dates, and performance data.
  • Manage spares with multi-location inventory, issue/receipt logs, and stock valuation (standard, historical, weighted average).
  • Alert system for expiry, low stock, or movement history.

Preventive Maintenance & Alert Automation

  • Auto-generate preventive maintenance calls as per schedule.
  • Include task checklists and consumable/part replacement logs.
  • Get SMS or email alerts for overdue calls, SLA breaches, technician assignments, or contract renewals.
  • Built-in alert engine keeps all stakeholders informed in real time.

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